Onboarding
Feedback
Language/Wording
Terms like appointment type, preferences and profile setup is not understood by children
- Instead could be phrased like: “What is your visit for?” alongside icons to make it easier to understand the options
- Could be a parent step / advised for a parent to set up with Childs input for companion etc
| Current Term |
Suggested Alternative |
| Appointment Type |
What kind of visit are you having? |
| Preferences |
Things you like |
| Notifications |
Reminders |
| Profile Setup |
Tell us about you |
Appointment Set-Up
- Would not know appointment details
- “My mum usually knows that stuff”
- Makes the step confusing / difficult for them
- Need parental Input/ help - “Let a parent help fill this out”
Companion Set-Up
- “I like the idea of picking a buddy!”
- Helps enhance the experience
- Increased engagement
- Could provide explanation on what companion is for
- Companion gives reassurance, explains steps & celebrates progress
Notifications
- Do not understand what notifications are / do
- Heard the words but do not know what it means
- Could be a parent step / advised for a parent to set up
- Could use wording “Do you want your buddy to remind you about your hospital visit?”
Journey
Journey Map
-
"I like seeing the steps”
- Like that you can see what happens next
- Broken up well into smaller steps / better sense of where you are
-
“That is a lot of words - I don’t like reading”
- Break information into short sentences
- Add visual storytelling/ pictures/ illustrations to explain hospital steps
-
“Could you have that bar thing here?”
- Progression within each step
-
Likes the idea of rating but wasnt 100% sure what they were rating
- Change from stars to emojis / icons