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Participant: 10 year old child attending hospital for investigation appointments

Context: Doesn’t find the hospital daunting but does not always know what is happening and feels the wait times are really long and boring

Technology familiarity: Mid — Has limited screen time where she uses game apps such as regularly such as Roblox or world builder games however requires assistance with using the app store and other downloads

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She says she doesn’t find the hospital particularly scary but often feels confused and unsure about what is happening and why she has to wait so long between appointments. She mentioned that the waiting times feel very boring especially when she doesn’t know how much longer she has left.

She feels that an app with clear updates about what’s happening next would really improve her experience as it would both keep her entertained and help her understand the process and timing of her visit.

We began by having a relaxed conversation about her experiences at the hospital, focusing on what she enjoys and what she finds frustrating. I then showed her several high-fidelity design screens and talked her through how they would work, asking for her thoughts on the visuals and whether the features felt easy and fun for her to use.

Onboarding

Feedback

• She feels that she would be able to complete the onboarding flow herself

  • “I could do this myself”
  • “This feels easy to fill out”

• Likes how the sign up and account creation steps are broken up with progress bars

  • “I can tell where I am and the sign up process doesn't feel long as it is broken up well into steps”
  • “It is easy because it tells me where I am”

• She said she liked that the background was white, this caused no issue and didn't make it feel like it was too grown up

  • Suggested that the inputs / text could be the primary purple colour?

• Felt like the characters felt a bit babyish

  • Would like to be able to design her own character change face etc

Journey

Feedback

Home/ Journey Page

• Likes how the journey “zig zags” and prefers this over it being straight down as it represents a journey better
• Likes how clear it is that she knows what step she is in as it makes it easier to navigate and track her progress
  • “I like being able to see what step I am on as it I know what button to press next”