Issue - Onboarding Complexity

• The account creation process is quite complex for a child.
• The participant was unsure how to create an account using email and passwords as well as some onboarding information such as appointment date and time may require parental help.
• The term “companion” felt slightly formal / not understood by child.

Potential Improvements

• Reduce onboarding steps and simplify account creation
• Consider parent-assisted onboarding or a parent setup mode.
• Explore alternatives to traditional accounts:
  • Parent-created profiles
  • Guest mode or temporary sessions
  • Device-based profiles
• Use more child-friendly language:
  • “Friend”
  • “Helper”
  • “Guide”

Issue - Too Much Text Based Information

• The participant gravitated toward icons more than text.
• Some screens contained too much written information.
• Large text blocks reduced engagement.

Potential Improvements

• Prioritise visual communication over text by using:
  • Icons
  • Illustrations
  • Progress visuals
  • Character interactions
• Break content into smaller chunks across fewer steps.
• Use short, child-friendly sentences

Issue - Emotional Expression