• specific character - watch them experience what you are going to go through
• talk them through it while they get their procedure
• rewards and prizes

1. PRE-APPOINTMENT PHASE

(Days to weeks before the hospital visit)

Goals

• Reduce fear of the unknown
• Build emotional readiness (child + parent)
• Create predictability and trust
• Shift mindset from “medical visit” → “guided experience”

1.1 Child Experience (App – Child Mode)

A. Personalised Welcome

• Child enters:

  • Name
  • Age range (not exact age)

• App responds:

  “Hi Alex! I’ll be your hospital guide.”

Service impact: Personalisation builds emotional connection early.